CTCA receives 2021 Press Ganey Guardian of Excellence Award

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From Special Reports

Cancer Treatment Centers of America® (CTCA) Atlanta announced it has been named a 2021 Guardian of Excellence Award® winner by Press Ganey, the national leader in healthcare consumer and workforce engagement.

Press Ganey recognizes CTCA Atlanta, located here in Newnan, as a top-performing healthcare organization and one of two hospitals in the state of Georgia to achieve the 95th percentile or above for performance in patient experience.

The Press Ganey Guardian of Excellence Award is a preeminent, competitive achievement for leading healthcare organizations. Presented annually, the award applauds hospitals and health systems that consistently sustained performance in the top 5% of all Press Ganey clients.

“Press Ganey is honored to recognize CTCA Atlanta as one of the nation’s leaders in patient experience,” said Patrick T. Ryan, chairman and chief executive officer, Press Ganey. “This award reflects an unwavering commitment to earn the trust and loyalty of patients throughout unimaginable challenges. We are humbled by CTCA’s incredible efforts, and their ability to adapt to imperatives of COVID-19 on top of the increasing demand for consumerism in healthcare.” 

The CTCA Atlanta team initiated a number of best practices, which were instrumental in the hospital achieving consistently sustained performance within the top five percent of all Press Ganey clients in the category of patient experience based on inpatient HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey results. These initiatives included monthly patient satisfaction meetings to review patient comments and develop action plans to address opportunities for improvement. Additionally, the team implemented a cadence of hourly rounding by nursing staff and daily leader rounding, which allowed for real- time issue resolution and enhanced communication between departments, and encouraging patients to share their feedback so that leaders could then follow up to ensure best practices were in place to deliver safe, quality, patient-centered care.

“I’m incredibly proud of our team, especially during the twists and turns of an unprecedented time in healthcare,” said Regina Brigman-Lake, MSN, RN, Chief Nursing Officer at CTCA Atlanta. “We are blessed with the talents and passion of people dedicated to patient-centered care, facing challenges with resilience, going the extra mile, and ensuring patients get the cancer care they need during a pandemic.”

Brigman-Lake further explained that Press Ganey’s Guardian of Excellence Award demonstrates that the Atlanta metro community can receive top-rated care close to home.

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